System status

Availability. We aim for 99.5% monthly availability for the portal and the API, excluding announced maintenance windows (at most 4 hours a month, always at night Swedish time, announced at least 48 hours ahead here and by email to agencies).

Data. All customer data is stored within the EU (Frankfurt). Backups run nightly and are kept for 30 days. Secrets (WordPress keys, Google connections, two-factor seeds) are encrypted at rest with rotatable keys.

Incidents. During a disruption this page is updated within 30 minutes, and agencies get an email when publishing or payments are affected. After major incidents we publish a short report in the changelog.

Support. Weekdays 09–17 Swedish time via hej@shakeserp.com. Replies within one business day; service-affecting faults are prioritised the same day.

The service promise is a target and complements the Terms of Service; it is not an SLA with service credits unless agreed in writing.